Shipping policy

Shipping Policy

We ship from Lithuania to selected countries.

Processing time

Orders are usually processed within 1–3 business days after payment is received.

Custom orders, wholesale orders or items requiring special preparation may take longer. In such cases, we will inform you separately.

Shipping destinations

We currently offer shipping to selected countries in the European Union and other international destinations where delivery is available.

If your country is not available at checkout, please contact us before placing an order. We may be able to arrange shipping separately.

Shipping costs

Shipping costs are shown at checkout before you complete your order.

Shipping costs depend on the destination country, parcel size, weight and selected delivery method.

For wholesale orders, custom orders or large quantities, shipping costs may be agreed separately.

Estimated delivery times

Estimated delivery times depend on the destination and shipping method.

Typical estimated delivery times are:

Lithuania: 1–3 business days
European Union: 5–21 business days
Other international destinations: within 30 business days

Delivery times are estimates only and may vary due to carrier delays, customs procedures, holidays, weather conditions or other circumstances outside our control.

Tracking

Where available, orders are shipped with tracking.

After your order is shipped, you will receive a shipping confirmation with tracking information, if tracking is provided by the selected carrier.

International orders, customs and import charges

For deliveries outside the European Union, customs duties, import VAT, taxes, brokerage fees or other local charges may apply.

These charges are the responsibility of the buyer, unless expressly stated otherwise at checkout.

We are not responsible for delays caused by customs procedures or for any charges imposed by the destination country.

Incorrect shipping information

Please make sure that your shipping address and contact details are correct before placing an order.

If an order is returned to us because the shipping address was incorrect, incomplete or the parcel was not collected, we may ask you to cover the cost of reshipping.

Damaged or missing parcels

Please inspect your parcel when it arrives.

If your order arrives damaged, or if you believe that an item is missing, please contact us as soon as possible at dunauskas@hotmail.com and include your order number, photos of the parcel and photos of the damaged item.

We will review the situation and offer an appropriate solution.

Lost or delayed parcels

If your parcel is significantly delayed, please contact us and we will help check the shipment status with the carrier.

We are not responsible for delays caused by the carrier, customs procedures or events outside our control, but we will assist you in resolving delivery issues where possible.